- Rates quoted are in Ringgit Malaysia for ground arrangement only and are subject to change without prior notice
- Hotel featured are subject to availability at the time of booking
- Gemala Travel & Tours Term & Conditions apply
Payment Deposit Policy
We would require a 20% deposit (non-refundable), upon written acceptance of our proposal. We, Gemala Travel & Tours Sdn Bhd will not bear any responsibilities arising from unavailability of tour/event venues due to late payment of deposits.
Balance of Payment
Upon a confirmation of travel arrangement from our office, payment of 50% is required. The balance of payment must be paid three (3) weeks prior to departure/check in date.
Should the event be postponed fourteen (14) days before departure/check in date, 50% levy will be imposed. If postponement is made seven (7) days or less of the departure/check in date, 100% levy will be imposed.
Refund of Unused Services
No refund shall be made in respect of accommodation, meals, sightseeing tours, transport or any other services, which are included in the tour fares but not utilized by the tour member.
Gemala Travel & Tours Sdn. Bhd. (“The Company”) and its associated agents act only as agents for the hotel, contractors, transportation companies and other principals.
All tickets, vouchers and documents issued are subject to those terms and contracts under which such hotel, transportation and other services provided.
They assume no responsibility for injury, damage, accident, loss, delay or irregularities that may be caused to person(s) or property.
All bookings are subject to the usual conditions of local ground operators.
The Company reserves the right to alter or modify itineraries and hotel accommodation any way necessary in the interest of passenger(s) or due to circumstances over which the operators have no control.
If additional expenses are incurred through delays, accidents, or disruption of advertised schedules beyond the control of the operator, such expenses must be borne by the passenger.
The hotel, transportation companies or firm shall be exempted from all liabilities in respect of any detention, delay loss, damage, sickness or injury, by whomsoever caused and of whatever kind occurring of or to the passenger at any time when the passenger is not on board a carrier of conveyance used or operated by the transportation companies or firms.
The passage contract is use by the transportation companies or firms concerned shall constitute the sole contract between the transportation companies or firms and the purchaser of these tours and/or passengers.